Please note that these shipping costs are an estimate as your true shipping cost is determined by country, region, and the weight of the parcel. Once you enter your country and post/zip code at checkout, you can see your accurate delivery cost.
2nd Class Mail (3-5 days): Free
Expedited one-day delivery: £7.50 +
-Orders must be placed by 1pm
-Delivery is Monday to Friday - excludes bank holidays
-Orders placed between 1pm Friday and 1pm Monday are for delivery on Tuesday
USA/Canada Standard Royal Mail/USPS (10-14 days): £9.95 +
USA/Canada Expedited FedEx (1-3 working days): £19.95 +
Europe Standard (7-10 days): £8.95 +
Europe Expedited FedEx (1-3 working days): £18.95 +
Australia & New Zealand Shipping
Australia & NZ Standard Royal Mail (10-14 days): £14.95 +
Australia & NZ Expedited FedEx (2-4 working days): £34.95 +
Rest of World Shipping
Rest of World Expedited FedEx (2-4 working days): See at Checkout
If you have any questions about shipping, do not hesitate to contact us at email@example.com
Free Returns for UK, European Union, USA and Canada (all other countries excepted)
WE NO LONGER DO EXCHANGES. WHEN YOUR ITEM IS RETURNED WE WILL REFUND YOU AND YOU CAN BUY AGAIN. (Please email us with the tracking number or proof of posting as soon as you have sent the return, and we will refund you immediately if you are outside the UK.)
For UK, we enclose a free return label with your order. If it is missing or lost a duplicate can be printed from this link: https://www.royalmail.com/track-my-return/create/1685
For EU, email us for a free return label (firstname.lastname@example.org).
For USA and Canada use the cheapest shipping option and mail to:
Retro Star London
c/o UKP Worldwide
3390 Rand Road STE. C
When you have paid and sent the parcel, please send a copy of the shipping receipt and we’ll refund you for the returned item and label.
For the Rest of the World, please return at your own expense to:
Retro Star London
Unit D, Coppetts Centre
North Circular Road
London N12 0SH, UK
We have a no quibble refund policy providing goods are returned in a sale-able condition within 60 days of purchase. Please always return items in the manufacturer’s bag they were received in and do not attach any labels to the returned items or manufacturer’s bag. You may use our outer bag to post returns by cutting off our return address from the enclosed Returns and Exchanges form and sticking it on the outside packaging. Please see above for returns procedure.
If we have sent you the wrong item or it is faulty we will refund the return postage (if free returns do not apply). Please contact us before shipping any returns, quoting your name, address and order ID.
The returns form enclosed with your purchase has tick box options. We only do refunds, so if you need a different colour/size, then please order again. Also include your order number, delivery post code and name so we can find your order easily and reduce delays.
Our address in the UK is: Retro Star, Unit D, Coppetts Centre, North Circular Road, London, N12 0SH UK. Tel 020 8361 3555.
(If calling from overseas +44(0)20 8361 3555).
A confirmation email will be sent once we have processed your refund.
We aim to deal with returns within 48 hours of their arrival in our office, usually less. Refunds will be credited via your original method of payment.
Faulty & Wrongly Sent Items
We strive to minimise mistakes and faulty items, however sometimes errors occur. Please email us at email@example.com or call on +44(0)20 4502 8623 with your order details, and we will work with you to resolve the issue.