Returns and Exchanges

Free Returns for UK, European Union, USA and Canada (all other countries excepted)

For UK and EU, email us for a free return label (returns@retrostarlondon.co.uk).

For USA and Canada use the cheapest shipping option and mail to:

Retro Star London
c/o UKP Worldwide
3390 Rand Road STE. D
Southplain Field
NJ 07080
USA

When you have paid and sent the parcel, please send a copy of the shipping receipt and we’ll refund you.

For the Rest of the World, please return at your own expense to: Retro Star London
Unit D, Coppetts Centre
North Circular Road
London N12 0SH, UK

We have a no quibble refund and exchange policy providing goods are returned in a saleable condition within 60 days of purchase. Please always return items in the manufacturer’s bag they were received in and do not attach any labels to the returned items or manufacturer’s bag. You may use our outer bag to post returns by cutting off our return address from the enclosed Returns and Exchanges form and sticking it on the outside packaging. Please see above for returns procedure.

If we have sent you the wrong item or it is faulty we will refund the return postage (if free returns do not apply). Please contact us before shipping any returns, quoting your name, address and order ID.

The returns and exchanges form enclosed with your purchase has tick box options. If no form can be found, please explain what you would like us to do in a note: refund or exchange. Also include your order number, delivery post code and name so we can find your order easily and reduce delays.

Our address in the UK is: Retro Star London, Unit D, Coppetts Centre, North Circular Road, London, N12 0SH UK. Tel +44(0)20 8361 3555

A confirmation email will be sent once we have processed your refund or exchange.

We aim to deal with returns within 48 hours of their arrival in our office, usually less. Refunds will be credited via your original method of payment and exchanges will be sent out within 2 working days by a suitable postal service or courier. Should we be out of stock of the item you want in exchange, you will be given a refund.

If you need a replacement urgently, it may be better to buy the item you want immediately and request a refund for the returned item.

Faulty & Wrongly Sent Items We strive to minimise mistakes and faulty items, however sometimes errors occur. Please email us at sales@retrostarlondon.co.uk or call on +44(0)20 8361 3555 with your order details and we will work with you to resolve the issue.